Employees or volunteers - it doesn't matter one bit when you are dealing with the concept of engagement. Why? As Stephen Covey said, "You can buy a person's hands, but you can't buy his heart. His heart is where his enthusiasm, his loyalty is." In other words, you can make someone come to work and do a specified set of tasks through the "carrot" of a paycheck. Getting a person to go that extra step, however, requires enthusiasm and loyalty, engagement and value alignment, and a core belief that the people with whom you are working have more to offer than the completion of the specified task list in your mind. Without these you just have a body in a seat. In the work world this is nicely described as disengagement, sometimes referred to as retired-in-place, and can lead to passive sabotage. In the volunteer world it will usually lead to loss of volunteers. In both realms, keeping people and keeping them productive requires keeping their ...
Life and leadership are not about which path you take, they are about the choices you make when the roads diverge. The are not achieved in a one-day or one-month. They are compiled through a lifetime of education, experience, and reflection.