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Delivering Happiness by Tony Hsieh - Book Review and Development Guide

Did you put together a list of New Year's Resolutions?  When you were putting it together, did you think "if I can just achieve this, I will be happy?"  Have you felt that enthusiasm start to fade as "life" takes over and those resolutions get pushed to the bottom of your to do list?  Already thinking about doing a New Year's Reboot (no, really, from here on out I will do X.)?  Are you willing to consider a slightly different approach? Here's my recommendation to you… Download the unabridged Delivering Happiness by Tony Hsieh from iTunes or Audible.com, order the book from Amazon.com or BN.com, or pick it up from your favorite books store.  Whatever you do, don't put getting the book on your list of things to do later.  Do it and check it off as an item complete.  Print this article and keep it with you while you are reading.  For extra credit - grab a notebook and start your professional development journal with your reflections.  (Discl...

What Do You Do With Customer Service Feedback?

I received this e-mail from Change.org in the mail today...talk about one simple act - way to go Henry! My name is Henry. As you may not know, after considerable expense of my time and money and at some cost to the peace in our home, I planted over a thousand flowers at Washington DC's Dupont Circle Metro North Station. Metro ordered me to stop. If I stop, the flowers could die before they bloom. I was stunned and saddened that I would face “arrest, fines and imprisonment” if I continued to tend to the thousand flowers I planted at the Dupont Circle Metro North Station. Out of the goodness of my heart, last Fall I planted over 100 bulbs in the very same neglected garden squares. Months later they bloomed, sharing their joy and beauty with fellow Metro Riders. This Spring I returned. I weeded and two trash bags were filled with more than 300 discarded cigarette butts, shards of glass, wads of gum, tree branches and assorted fast food restaurant garbage. But Metro do...