Strategic Serendipity

Last week my NCIS Season 10 DVDs came in the mail.  Each episode is a treat in and of itself after I got rid of cable last year and became a Netflix-only household.  (As a single mother with a toddler, I was averaging about 30 minutes of quality TV time to myself a day so it seemed a real waste of money.)  Overall I have been pleased, but there are a few shows, like NCIS and Big Bang Theory, that I honestly miss.   Anyway, one of the episodes really struck me the more I thought about it.  The title was Hit and Run and in it, Abby's character flashes back to a childhood "investigation" while working a current hit and run investigation and comes to the conclusion that all her work is for nothing as she doesn't change anything and bad things still happen.  Of course, Gibbs' character shows her what a difference she truly makes by just being herself and the episode closes with her smiling.  His speech is about her "hit and runs" where she does something...

How many times a day do you say "thank you?"  How many times a day do you hear "thank you?"  As I started teaching my toddler son to say "please" and "thank you" I realized that I began saying it more even when he was not around.  Then it occurred to me that I hadn't been saying it enough.  So I started saying it even more around others. And then I had an experience where a simple thank you changed a person's attitude (for the good).  And I realized the power of a simple thank you in a work environment (as a federal employee) where morale seems to be at an all-time low (at least in the fifteen years I've been around) and people seem quick to snap at one another and "say" things (either in person or via e-mail) that you never would have heard in the workplace twenty years ago.  (And no, this is not a generational issue as it is all generations I am hearing it from.) After last Friday, just another day of serving as everyo...

There are many books, courses, blogs, and podcasts out there that can help you become a better leader. So why aren't we a world of master leaders?  Simply, because the business of leadership development is not easy.   When I took a developmental rotation from my position as an attorney to my position in as a leadership development professional I had many people tell me that I had sabotaged my career.  To this day, I am constantly asked if I am having fun or when I am going to go back to my "real" job.  In other words someone with a law degree is only at their highest and best use if they are doing legal analysis.   I would like to point out two things... First, the work I do on a daily basis as a leadership development professional is harder than any legal analysis I have ever done.  Legal analysis goes something like this.  You have a rule, you have a set of facts, you apply the rule to the set of facts and determine whether the facts ar...

As I dropped my toddler off at daycare today one classmate was already crying, another was literally on the verge, and two more (including mine) started before I left.  I left with a guilty relief thinking "I am so glad I don't have their job today" and "those gift cards do not even cut it for what they put up with."  You've seen it, one child is crying because he fell and the others cry not necessarily because they are hurt but seemingly out of a type of empathy. It goes the other way, too!  Watch any group of people (male or female) of any age get started laughing and once it gets going it is almost impossible to stop.  There isn't one leader, it is just a ripple of feeling that touches everyone in it's path. It may be a funny story when it happens in a pre-school room, but it happens in the office, too.  Whether you are the CEO or a front-line contributor, your attitude directly impacts every person with whom you come into contact.  And each p...

"When your monster wants to throw things and your monster wants to shout, there's a way to calm your monster, and chill your inner monster out."  We laugh when we play this for our young child and the cute little Elmo turns into a monster and we dance with our little one when Colbie Caillat melodically sings "Belly Breathe."   http://youtu.be/_mZbzDOpylA   Toddlers are notorious for meltdowns.  All the research says it is because they don't have the words to express their feelings and guide the parents to stay calm. But what about when you are at work and YOUR monster wants to throw things?  The Emotional Quotient Inventory (EQ-i), a popular emotional intelligence assessment, includes Emotional Management and Regulation as one of composite scales with Stress Tolerance and Impulse Control as subscales.  In other words, how well can you chill your inner monster out? In his book  Emotional Intelligence , Daniel Goleman, posits that 20 percent of an in...